How the Customer Found Gracepack
The customer's procurement team first discussed annual volume and later handed the project to their import lead for payment, samples and production coordination.
What the Customer Needed
As a first cooperation, the customer was cautious about advance payment. They were also under schedule pressure and needed bottle samples checked against their own caps before bulk production.
The Real Blocker
The project combined several trust barriers at once: new supplier approval, large-volume pricing, cap compatibility, mold/sample timing, container planning and LC documentation.
How We Helped Solve It
- Suggested a yearly framework to lock the price while splitting shipments into practical container batches.
- Checked customer-supplied bottle and cap samples before mold and bulk production decisions.
- Built a payment route using deposit plus LC at sight so both customer and factory had protection.
- Clarified mold cost handling, sample timing, 40HQ loading quantity and document wording for the customer's bank requirements.
What Changed for the Customer
The project moved from cautious first contact into signed PI preparation, sample/mold coordination and a container-based supply plan that the customer's procurement team could take through internal approval.